Survey Findings

  • League response 69 out of 225

  • Positive overall experience, but with one dominant frustration.

  • 78% rated their overall league experience as Good or Excellent.

  • Players consistently value camaraderie, weekly golf, competition, course conditions, and staff.

🚨 Primary Issue: Tee Time Booking

This is by far the #1 pain point across the entire survey.

Key findings:

  • 66% rated booking as Difficult or Fair

  • 83% said they rarely or only mostly received preferred tee times

  • Tee times were reported as gone within seconds (often before 6:01 pm)

Common complaints:

  • Too many players for available tee times

    • We have enough tee times for 204 players each week

  • “Click-race” booking system favors tech speed, not fairness

  • Groups booking multiple times and cancelling later

    • Each player has an opportunity to book tee times, we limit bookings per person

  • Perceived favoritism or system gaming

    • ​​​​​​​No one is able to prebook or book early. (exception is Draw prize winners)​​​​​​​

Weekly Prizing & Games

  • 88% enjoyed all or most of the weekly prizing

  • However, fairness and consistency concerns exist

Key feedback themes:

  • Same players winning repeatedly

    • ​​​​​​​Divisional play to help distribute league prizing 

  • Delays in posting results and payouts

    • ​​​​​​​Results will be emailed within 48 hrs 

    • Payouts will be distributed at the end of each month 

  • Confusion when Golf Genius settings changed post-round

    • ​​​​​​​Sometimes we need to make minor adjustments, weekly games will be included in the email sent prior to each week.

On-Course Challenges (KP / Proximity)

  • 80% felt they were fair and engaging

  • Minor issues:

    • KP tech easy to miss

      • ​​​​​​​We have a KP sponsor and the instructions are clear

    • Desire for clearer pre-round communication

      • ​​​​​​​​​​​​​​Weekly email will include Proximity contests

Staff & Service (Major Strength)

  • 98% satisfied or very satisfied with golf shop staff

  • Pro shop and beverage cart service frequently praised

  • Zero meaningful complaints logged

League Communication

  • 75% rated communication as Good or Excellent

  • Improvement opportunities:

    • Consistent weekly email timing

    • Faster posting of results (within 24–48 hours)

    • Clear weekly recap + upcoming format details

    • More league-specific info

Food & Beverage / 525 Restaurant

  • 85% satisfied or very satisfied overall

  • Attendance split evenly: some every week, many rarely

Recurring feedback:

  • Earlier tee times = more restaurant visits

  • League specials defined

  • Desire for:

    • Better men’s night specials

    • Simpler, value-driven food (burger/beer/wings)

    • Faster service post-round

    • Better beverage specials and variety

  • We will be working with 525 Restaurant to provide more options

What Players Value Most

  • Playing weekly with friends

  • Camaraderie and social atmosphere

  • Course conditions

  • Competition and variety of games

  • Friendly, professional staff